SZ
Samukelisiwe Z
1 reviews | Active since Jun 2022
03 Jun 2022, 21:37
Sort your charges
Charges I don't understand. On the 1 June I made payment for my internet service and thought ok I am set for the whole month now. I work from home night shift. This evening my wifi stops transferring....I thought it's due to the weather, Sat for a whole hour no service. I then decide to check status on your system only to find there is payment that is due again today. For What when I had made payment on the 1 June. Your system provided me with balance, I used your link to make payment.
So I don't understand this billing again I do not have an active decoder, it hasn't been connected for years and I don't want to reinstate it...however it's being billed for what...and you are billing me again for internet services that I have already paid for on the 1st of June. Guys I should be working right now and not typing complaints to you.
On the 15 May I was made to pay... I paid 1st June made payment as per your balance statement...I paid So what is due today.
Last month I lost money due to late deliveries of the router. Now I'm loosing money again due to you guys.Are you going to pay me for lost business?.?? Please rectify this
Transaction ID *** Call pay reference ***5 My customer number is ***
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Jun 2022, 22:13Hi Samukelisiwe Zondi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jun 2022, 22:13
Official
Hi Samukelisiwe Zondi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
SZ
Samukelisiwe Z's updateReviewer Update
04 Jun 2022, 19:05It's not always good to complain and when you get a great service and not make noise about it.
I would like to say thank you for great service to Ditshwanelo Mpasi for excellent customer service. When she called me I was very irate, irritable and didn't want to hear her out but she remained calm and professional at all times. Carefully explaining everything to me until I understood.
She furthermore went an extramile to update my details on system.
I was ready to cancel my account with Dstv as I felt how can I be complaining two months in a row to the same business.
I sincerely hope I won't be here next month again.
For now I am a happy customer thanks to brilliant consultant Ditshwanelo Mpasi. If only you could multiply more of her in your business. You would have less irate customers.
💌
I would like to say thank you for great service to Ditshwanelo Mpasi for excellent customer service. When she called me I was very irate, irritable and didn't want to hear her out but she remained calm and professional at all times. Carefully explaining everything to me until I understood.
She furthermore went an extramile to update my details on system.
I was ready to cancel my account with Dstv as I felt how can I be complaining two months in a row to the same business.
I sincerely hope I won't be here next month again.
For now I am a happy customer thanks to brilliant consultant Ditshwanelo Mpasi. If only you could multiply more of her in your business. You would have less irate customers.
💌
SZ
Samukelisiwe Z's update04 Jun 2022, 19:05
Reviewer Update
It's not always good to complain and when you get a great service and not make noise about it.
I would like to say thank you for great service to Ditshwanelo Mpasi for excellent customer service. When she called me I was very irate, irritable and didn't want to hear her out but she remained calm and professional at all times. Carefully explaining everything to me until I understood.
She furthermore went an extramile to update my details on system.
I was ready to cancel my account with Dstv as I felt how can I be complaining two months in a row to the same business.
I sincerely hope I won't be here next month again.
For now I am a happy customer thanks to brilliant consultant Ditshwanelo Mpasi. If only you could multiply more of her in your business. You would have less irate customers.
💌
I would like to say thank you for great service to Ditshwanelo Mpasi for excellent customer service. When she called me I was very irate, irritable and didn't want to hear her out but she remained calm and professional at all times. Carefully explaining everything to me until I understood.
She furthermore went an extramile to update my details on system.
I was ready to cancel my account with Dstv as I felt how can I be complaining two months in a row to the same business.
I sincerely hope I won't be here next month again.
For now I am a happy customer thanks to brilliant consultant Ditshwanelo Mpasi. If only you could multiply more of her in your business. You would have less irate customers.
💌