Sort out your poor client-facing trigger communications

This morning I noticed an on-screen message on my TV: "This channel is blocked because it may not be part of your package or your services may have been suspended."

I checked online, and discovered that my service had been suspended, despite you receiving my monthly debit order of R1 089 on 25 August 2018.

I called in, and was told there was some sort of mistake since my price lock had come to an end and I had been migrated to the regular premium package. My service was also reconnected.

While on the phone, I received another SMS: "Thanks for your DStv payment. We've reconnected your service, but you still need to pay R1 041,64." I checked with the consultant and she said that I was to ignore the SMS.

Now at 13h08, I've received another SMS: "We've stopped your DStv as you've not paid. To reconnect, pay R241,64 using ref no. ******xx. Once you've paid, we'll reconnect you. To pay: link

What the hell is happening with my account? It's paid up, so why are you still sending me SMS messages saying that I haven't? Is there a problem on my account, and if so, who is competent enough to tell me what that is?