SORT OUT THIS REFUND IMMEDIATELY!!!

My mum contacted Multichoice 3 TIMES to cancel her DSTV subscription but was constantly told to call the following month as the payment had already gone through via debit order. <br> On the 15/12 I contacted multichoice and spoke to the agent (Interaction # ***3/SA/I1) who advised me that the subscription would be cancelled and they would refund my mom on her subscription for her credit balance of R297.90.On the 19/12 I called in again and spoke to Sandile who again created a journal for a refund and said it would take 7-14 days to be paid back (Interaction #***). I called again in January with still the same **** and still no refund! I called again on 24/02 and spoke to Trona who then advises me to send her copies of banking statements and ID for them to process the refund???? On refusing to do so I asked to speak to her supervisor Nozipho who then advised that she will sort out the issue and get back to me tomorrow (25/02)...I am STILL waiting for an update, STILL waiting for a call, and STILL waiting for my mom refund!!!! Amazing how they cut you off immediately for non-payment but cant give you your OWN money back and give you a run around. Sort out your ****ty process!