Sorry to keep you awake

I had a pairing issue with my decoder and was advised to come to the service centre where I meet a very tired and monotone Pumi. She did not seem impressed that she had to stop painting her nails to do her job. When I told her my issue, again in that monotone voice, she says that I need to get some other docs which I was told her the call centre agent did not make me aware off. Her response was another monotone \I'm sorry you were given incorrect information\". Furthermore, she looks half asleep, no urgency or energy to do anything, yawning unapologetically. Even worse, she actually did fall asleep...while I am sitting in front of her!!! I asked her if I am keeping her awake and she looked a little embarrassed and managed a weak \"sorry, I'm not feeling well\". No matter what, if you work inn the service industry you plaster a smile on your face and have a sense of urgency in your tasks! How can such a dead, lazy individual waste this space? How can Multichoice allow this behaviour? I have never been so insulted iny life...having a service agent fall asleep while \"helping\" me!? I am appalled, insulted and annoyed withthis mannerism!"