SOO ANNOYED ND FRUSTRATED

I requested downgrade from Compact to Easy Access on 18 Oct 2015 telephonically (also extra view & PVR functionality cancellation) was informed that cancellation & downgrade is scheduled for the 28 Oct 2015.On 28 Oct, incorrect amount was billed to my bank account.I reversed the transaction with my bank & did EFT of the amount that was due(I phoned that day to ask why my account was billed that much & was told that it was for PVR functionality/ Extra view. Even in Nov had to reverse incorrect debit order & do EFT of the correct amount. Since then my service is suspended almost every Monday & have been phoning,sending e-mails almost every Monday with same problem. I understand that extra view /PVR functionality is still not cancelled,I am being billed & penalized for someone who didn't do their job properly.In Dec I expected the debit order to go through but it didn't & had to do EFT but still service is suspended every week.Journals to correct my account were apparently done(18 Jan by Mothusi) escalated to the supervisor till today, were not approved.On 28 Jan debit order didn't go through(after requested to be activated early Jan) phoned to inquire with no help. EFT done 29 Jan.