Something is rotten in the Multichoice stable

As a premium subscriber Showmax should be free -yet DSTV keeps charging me , I also have no online access to my account . I also have a Box Office account the movies I rented where debited from this account and they have also debited from my DSTV this is pure ***** . DSTV where suppose to sort this out in Sept last year already . IT SEEMS THEY ARE RELUCTANT TO INVESTIGATE *****. Box Office details online are non existent