KB
Kelvin B

1 reviews | Active since Aug 2016

01 Nov 2016, 15:50

Somebody help!!

<p>We have been DSTV subscribers for a long time and i have never come accross this problem, there are various chanels that when we try to view them it gives a code saying... "Signal not found...check that your set-top box is properly connected to the cable point. If the problem persists, please call the Multichoice call centre for assistance."</p> <p>All the other channels work fine except for a select few</p> <p> </p> <p>I have called twice trying to rectify this problem and nobody can help me, i have done resets and return to factory settings and various other things yet this problem still persists</p> <p> </p> <p>Please can somebody sort this out..we pay a lot of money to view these channels</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Nov 2016, 16:11
Official

Dear Kelvin Blackwell

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2016, 14:11
Official

Dear Kelvin Blackwell

Apologies for the delayed response. We fully understand the frustration and irritation that you may have experienced in this regard.

After troubleshooting has been done and the problem still persist. We recommend that you take the decoder for testing at your nearest Multichoice centre or Agency to determine what could be the problem.

Find this link where you can check for your nearest agency : https://selfservice.dstv.com/agencies.

Regards

Elna

Best regards,

KB
Kelvin B's update04 Nov 2016, 08:03
Reviewer Update

Thank you Elna, i will try that and if the problem still persists, i will contact Multichoice again