Some of the institutions that bully their consumers!!!

Now I understand how frustrating it is dealing with DSTV. I wish I had used my money on something else other than paying for a DSTV subscription. Whenever they call you to sell a package, they often mention that their calls are recorded for training & to protect you as a customer but I have been struggling to get a recording for a call that DSTV claim I made to agree on certain terms. Earlier in my investigations DSTV call agents promised to get the recording and they'll make a decision, now they advised that they listened to the recording but they cannot share the recording with me, I was told to pay them to get my services reconnected rather than resolving the complaint. DSTV went on to disconnect their services on the 07th while none of the supervisors called me as promised. A week ago, I was my matter has been escalated to their supervisor to get the recording & call me & that never happened, the best thing they could was disconnecting the service. I think this is bullying your customers because you have power to switch off the services. Viewers if you have not experienced this, you are lucky, start looking for an alternative before you become a victim. I will also find an alternative for this company that thinks they are the super-powers & can bully the viewers the way they want.