1 reviews | Active since Aug 2014
SOLD LIES and being **********
On the 25th June 2021 I received an email from multichoice with the promotion of upgrading from DSTV compact to DSTV premium for R649 per month offer was valid until the 30th June 2021. I opted in and app**** for the upgrade, since the upgrade I have not received any joy from the premium package catchup doesnt work called the agents multiple times we have done hard reboots, checked signal strength all the trouble shooting that could be done was done still no luck. Now my package is back to the compact package. The thing that amazes me is that my debit order was deducted this morning for R809, this is ****************, last week on the app its showed that I will pay R1089, which I've queried the agent advised that it was an error on their side they did not remove the compact package from my account, and that my debit order would be R649 for the next 3 months, I was previous paying R549 for the compact package. I didnt even bother calling in this morning because I am not pleased with the service received. I would like my account corrected and the extra fund refunded to me or I will cancel my subscription with DSTV multichoice as I haven't been enjoying any of the entertainment we are supposed to receive. This is such a ******* in this current pandemic and our kids are home, their entertainment is television but oh wow not at all with the service we receive from DSTV.
UNHAPPY CUSTOMER
I am still not satisfied with the outcome of the query I refuse to pay for something that was not working from the upgrade, the consultants all have different stories etc Im so tired of being **** to and **********. I will take this further as a customer I too have rights, and its not fair that we have to go through this as a loyal customer to your brand over the past 10 years this is pathetic service. Please refer my matter to your refunds department manager to call me and sort this matter out. thank you
I am still not satisfied with the outcome of the query I refuse to pay for something that was not working from the upgrade, the consultants all have different stories etc Im so tired of being **** to and **********. I will take this further as a customer I too have rights, and its not fair that we have to go through this as a loyal customer to your brand over the past 10 years this is pathetic service. Please refer my matter to your refunds department manager to call me and sort this matter out. thank you