Software Problem
<p>I took my PVR to Alberton Agency to be fixed. They told me to go to Ranburg without checking it. I phoned the call center and they said I must go back to the Agency so that they can check it. I went back to the agency and they told me that they don't have the software to fix my decoder so I must go to Randburg. They are sending me from pillar to post. I asked for the new decoder becuase I have insurance. They told me that I must pop out R400 for a new power supply because my decoder is the old one and has been discontinued. I ask why can't they just give their agency the software so that the agency can fix my decoder then? The answer was a simple no. Poor and stinking service. They expect to travel almost 120 km just to get the software. They don't care whether I have money or time to go there for just the sofware of discontinued decoder.</p>
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Jul 2017, 09:32Dear Mohau
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply12 Jul 2017, 09:32
Official
Dear Mohau
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jul 2017, 12:36Good day Mohau
Thank you for taking my call today.
As discussed, we no longer have the HD PVR 4Tuner decoder available. We will be in contact with the nearest DStv agency for further assistance in this regard.
You will be updated once communication is received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Jul 2017, 12:36
Official
Good day Mohau
Thank you for taking my call today.
As discussed, we no longer have the HD PVR 4Tuner decoder available. We will be in contact with the nearest DStv agency for further assistance in this regard.
You will be updated once communication is received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Jul 2017, 14:55Dear Mr Mo***eng
As per our telephonic discussion, you have been contacted by our technical team.
It is great to hear that the decoder is exchanged and you can now access your DStv service.
Thank you for giving us the opportunity to restore the service you received.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Once more, thank you for your invaluable support.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply14 Jul 2017, 14:55
Official
Dear Mr Mo***eng
As per our telephonic discussion, you have been contacted by our technical team.
It is great to hear that the decoder is exchanged and you can now access your DStv service.
Thank you for giving us the opportunity to restore the service you received.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Once more, thank you for your invaluable support.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,