SOCIAL MEDIA TEAM IS ABYSMAL

SOCIAL MEDIA?? What’s the point when you’re repeatedly ignored! Like for months on end. Why have a social media account when you’re not going to bother to engage with your customers? I have sent messages and posted and not I’m even an acknowledgment?? Yes, you advertise on social media, but what about responding to customers posts and direct messages? So my decoder keeps resetting itself back to Dish 100?? Why? It did this with loadshedding but still doing it?? Then also my catch up content has to be downloaded?? Why?? I have had my installer to check dish and signal and all is FINE! So now what? PLEASE FOR THE LOVE OF GOOD CUSTOMERS WHO PAY THEIR PREMIUM ACCOUNTS RESPOND!!