So you pretend not to hear me???

I called the Multichoice office on 011 289 222 at 22:56 & chose option 9 to speak to an adviser. Mpanye takes my call & I explained to her what my call was about. She asked for my ID nr & as soon as I started giving it to her she started to pretend to not to hear me & blamed my cell phone connection. I asked her whether she could call me back & she said no that she can't. Then I started to give her my ID number again & then she dropped the call. I called back 4 times only to get a message that the call centre is now closed. Is this what the advisers do to not take calls around closing time? Pretend not to hear the clients & then drop the calls so that they can leave on time? <br> I received my new Explora at 899.00 x 24 & await the installation thereof and cancel my current subscription in order not to get billed double. Everything seemed to be on track when the Explora was delivered but nothing has happened since. Now I try to sort things out because I work until 0200 in the mornings & only now business calmed down so that I could make a call for assistance. Then I get bad attitudes from the Multichoice staff? Is this what I can expect from Multichoice for the next 24 months?