So tired of dealing with DSTV and the incompetence from the call centre staff

<p>I have been with DSTV since day one and am so tired of having to deal with their incompetence.</p> <p>The latest in a long line of issues is an Error Code E143-4 - No communication from primary decoder.</p> <p>I do not know why you do not fit the power supply plug on the front of the decoder as the solution to every error is to take out the plug, wait 10 seconds and put it back in. I am not joking when I say that I have done this over 500 times.</p> <p>Everytime I upgrade the decoder I pray that they would have considered their clients and put the socket or at least a switch on the front. </p> <p>Needless to say the new Explorer 2 has the same design flaw.</p> <p>Anyway, back to the latet problem.</p> <p>I have called DSTV on numerous occassions ove the past 10 days.</p> <p>After each call lasting about an hour, I have to call out a DSTV installer to sort out the problem.</p> <p>I have now had 3 different companies out and the problem remains.</p> <p>Needles to say whilst they are here they managed to reboot and fiddle with the remote and it works.</p> <p>Come 5 pm the error message pops up.</p> <p>I do not knwo what else to do.</p> <p>This has now cost me over R 1,500-00 and still have the same problem.</p> <p>One can only deduce that no one at DSTV nor any of their "Certified" installers know how to fix this problem.</p> <p>I have also picked up on a Google that there are a number of people with the same issue.</p> <p>Surely if DSTV cannot fix this issue then I should be eligible for a refund?</p> <p> </p>