SO SO UPSET and dissapointed

I am so disgusted with the price plan arrangements department

I have firstly been trying for 5 months just to get hold of them, finally I do and I explain that I had a financial situation that prevented me from making payments, and they tell me sorry nothing we can do you have to pay the full amount outstanding because you previously had a payment arrangement that you couldn't honour I then asked , if I paid R1000 monthly could they please assist me to reconnect my service and put a new payment arrangement in place for me because I would like to pay it off they said no, R4000 is too much for me to pay and in the meantime I am sitting with disconnected services and still being billed for subscription all I want is to have an arrangement formally made so I can keep to it and to have my service reconnected

I am so so upset at how rude the lady was to me