So sick of this service

I just called DSTV this morning and spoke to Nokubonga who is still keeping me on hold as i type this complaint, she didn't tell me shes putting me on hold, I was explaining my situation and while I was talking i just heard music, If she cant assist why cant she give someone that can, I mean I told her what im requesting, she could have put me on that hold then but at least action my request and complained again for a decoder that is supposed to be off but now its pending re connection, why? REMOVE the decoder off my account, now my account has been downgraded to Access when I am on Compact, again why? I have asked a trillion times for a decoder to be removed on my account, or better.

I humbly request that you cancel smart card number *** Please upgrade my ONLY decoder to Compact, smart card no. *** as i want to pay my account.

Please can you make sure this decoder is not turned on again