So sick of contacting every month for the same problem, Fix It

Me Again. My DSTV has been turned off again after i paid R622.00 mind yo I am on Compact. I have asked a trillion times for a decoder to be removed on my account, or better. There is a decoder that keeps being activated on my account and is currently active on Family, yet my decoder that I paid for more than I was supposed to is off... PLEASE TURN of the decoder and remove it under my name and put my services back. I keep being promised by different people that this decoder will not be turned on again, but i find myself contacting dstv every month asking for this decoder to be turned off. Worst part is that i keep being charged re connection fees for a mistake that DSTV does.

This is the worst Service I have ever received in my life

The only decoder that should be on on my account is smart card number: *** only!!!