so she slams the phone down on me

I called in today at about 15h10 to advice the consultant that the wrong movie was shown on channel 166 zee world. The movie to air at 15h00 was main prem ki dewaani hoon and what was showing was kashmakash. The untrained consultant intead of checking it said do a reset to factory defaults scan.i do understand that this scan might be very important however it is not necessary all the time. This required a brain to comprehend but all cosultants are so lazy to do the extra job of contacting the relevant person in charge and so in doing so she wrecked my entire channels. Then when i told her i dont work for dstv but i can tell you it has nothing to do with scanning.... she slammed the phone down & left me with my query unresolved. Shedidnt even call back. Al calls are recorded please check at the quality of your staff before claiming you will keep us entertained!