So Sad

I have been a customer of Multichoice for many years and the Month of September they upgrade the system, they never debited my account. this became my problem. I Had to phone them and requested them to take the money with the October fees. October debit was much more than normal but said I still owing on the September account, why is this my problem if they are debiting my account???after phoning now they requested me to do an EFT to fix there system problem... Sorry you have lost a customer