1 reviews | Active since May 2016
So rediculous
I paid 510 on my account on the 3rd april 2018 two days later they still did not updated their system n decided to suspend my account n add watever charges. The rude useless consultant could not even refresh the account to check my payment. N she claimed there was no manager on the floor. If u go around suspending customer accounts even though they paid u must atleast have someone ready to answer not some clueless consultant who even went further to say she has no prove that i paid which means according to her i am a chancer who have nothing better to do than call people n claim to have made payment. Wat the hell. Pls connect my accout connect by noon or refund me so i can go pay at pep
Dear Annabelle Molepo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Annabelle Molepo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Annabelle Molepo,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We confirm the services are active on the account. However, there is no payment reflecting on the account. This may be due to a number of reasons, if the payment was done via EFT, it may take some time to reflect.
We urge you to send us the proof of payment to ensure the account is kept active. Disconnections are systematically generated when no payment reflects on the account. We do not just manually disconnect unless instructed to do so by the customer.
Attach and email the proof of payment to *** for further assistance.
Kind regards,
Edward
DStv Hello Peter Team
Best regards,
Dear Annabelle Molepo,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We confirm the services are active on the account. However, there is no payment reflecting on the account. This may be due to a number of reasons, if the payment was done via EFT, it may take some time to reflect.
We urge you to send us the proof of payment to ensure the account is kept active. Disconnections are systematically generated when no payment reflects on the account. We do not just manually disconnect unless instructed to do so by the customer.
Attach and email the proof of payment to *** for further assistance.
Kind regards,
Edward
DStv Hello Peter Team
Best regards,