So over this bad service

The worst experience I have ever had. Dstv is the worst customer service. Everyone has the same response....we will escalate!!!! They don't even bother logging the calls so that their management can see how many hours I have spent on the phone.....using airtime....costing me money trying to get assistance from these people. No one knows what they are doing. No one goes the extra mile at all. It's so easy to put a paying customer on hold and then they just eventually end the call and want to punch a hole In wall from frustration. But not that dstv cares because they make it so difficult to get hold of them that no one ever gets reported or dissaplined for not doing their jobs. I am so sorry I ever decided to get dstv interest. My Daughter has been trying to help...and my son and still we are sitting with a router that does not work after we waited a month to receive it and no one xan gwt it working since 31st August!!!!!!!!!!!!!!! If you care enough to get someone to sort this out...make sure he or she is clued up enough and dedicated to sort this out!!! Don't tell people to phone me who say things like "I don't know what to say, wait 24 hours AGAIN!!!!!! I NEED HELP!!!!