PM
Phillipine M
1 reviews | Active since Dec 2010
17 Aug 2015, 14:10
So my problems continue.....
It took EXACTLY 6 months from when MC called me with the new explorer offer to the day I received it. After billing and activation issues, I'm STILL unable to rent movies. first it was the system upgrade, then it was the wrong smart card linkage, then it was connection issues, then signal issues, then box office issues and now dung dung dung dunggg....DPP issues. My penultimate was the foul attitude I got from Dikeledi who actually put me on hold for 12:00 until I dropped...deliberately.<br> <br> Every time I call, i'm subjected to announcement that have nothing to do with me, then I explain my issue over and over. I don't know how many times I was made to switch off and reconnect then... after 40min I get told to either take the decoder to a centre or my issue will be E.S.C.A.L.A.T.E.D. I've had no less than 5 escalations and NO ONE has bothered to come back to me. even after heartfelt promises by \diligent"agents like Ms Chonco.<br> <br> Everyone tells me what they CANNOT do"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Aug 2015, 11:18Hello mzpine,
Thank you for taking our call today.
Please accept our sincere apology for the delayed response and the poor customer experience received.
We are very sorry to learn that your experience with Dikeledi, our consultant, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service. Please refer to your personal email address where you can explain your query in detail.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
Please accept our sincere apology for the delayed response and the poor customer experience received.
We are very sorry to learn that your experience with Dikeledi, our consultant, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service. Please refer to your personal email address where you can explain your query in detail.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply24 Aug 2015, 11:18
Official
Hello mzpine,
Thank you for taking our call today.
Please accept our sincere apology for the delayed response and the poor customer experience received.
We are very sorry to learn that your experience with Dikeledi, our consultant, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service. Please refer to your personal email address where you can explain your query in detail.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
Please accept our sincere apology for the delayed response and the poor customer experience received.
We are very sorry to learn that your experience with Dikeledi, our consultant, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service. Please refer to your personal email address where you can explain your query in detail.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,