So my aunty was past...

So my aunty was past away in 2023 and she was watching easyview package that pays R29 a month but she was paying R350 a month now we went to multichoice coz we had a problem with decoder we found out that there is money in her account its R5900 but in other for us to get the money is to bring the letter of athority and the bank statement we brought all they ask for we waited for 6 months no feed back so yersteday we went to ask what going on with the money they said we must bring proof that my aunty was paying plzz help us to get the money what they doing is not ryt