So Multichoice can't do refunds
Still on the call with DSTV reference ***. They suspend my account on the first, which I then pay manually to unsuspend, which upon they debit me once again on the 3rd. Why suspend someone before they get debited? Makes no sense. I wonder how many people's reconnection fees they have taken like this. So I request a refund for the additional fees they have taken from my account, only to be told refunds are not done by DSTV as by the time the funds have cleared the next bill would have run which is in 14 days. So funds take 14 days to reflect in there account amazingly (do they have offs**** accounts?). The strange thing is, when I paid the funds manual using their selfservice the funds reflected immediately in their account (magically). So happy to take your money, but when it comes to giving it back you do not have any choice (one answer to this multiple choice deal). No choice at Multichoice
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that a refund for the credit balance on your account has been captured to be deposited into your bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that a refund for the credit balance on your account has been captured to be deposited into your bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,