So much more.....FRUSTATIONS

<p>1. On 24/8/16 I contacted DSTV regarding the R 950 p/m deal. All info was given over the phone and I was advised that the application has been approved and the decoder will be couriered within the next 2-3 working days.</p> <p>2. On 28/8/16 I emailed all supporting documentation to ********** <p>3. On the morning of at around 9h30 30/8/16 I called the call centre to enquire about the progress of delivery and was advised by the consultant that she will call be back within 3 hours. She called back at 16h00 advising that the she is still busy with the application and follow up and I should give follow up the next day. Reference provided: ********** 1_i6</p> <p>4. On 31/8/16 I received a call from one of the consultants requesting to confirm all my details again, which I did. Afterwards to receive another phone call advising that my bank details are not recorded on the system, which I supp**** AGAIN. I confirmed ALL the info once more. She advised that everything seems to be in order and that she will call as soon as everything is approved.</p> <p>5. I do not get a call back</p> <p>6. On 1/9/16 I call the call centre to enquire about the status of the application and if all in order. Spoke to “Scebi”, he advised that he will escalate the enquiry to accounts as according to him the application is still not completed and banking details have still not been loaded onto the system.</p> <p>7. Can someone please take ownership and advise what is going on. After I was told on the 24th August everything is in order, everything now seems to fall apart, and I am being escalated from the one to the other with no concrete feedback or answers.</p> <p> </p> <p>Is this how new customers are treated??? Do I have to beg for your business? Questions going through my mind at this stage... All I can say...so much more.... So much more frustation it seems!!!!</p> <p> </p> <p>Please contact me on: 061 ********** as per your records.</p>