SO MUCH FOR ENRICHING LIVES

So much for enriching lives while you are offering such a low class service and your contact centre people are not capacitated to answer simple questions. On the 10th of December 2019 my account was locked and i made a payment same day, to my surprise on the 19th of December 2019 i got a message that my account will be locked for non payment since i was not around i didn't pay attention to it.

Arriving back at home on the 29th of December 2019 indeed my account was locked and i made another payment. On the 2nd of January 2020 i was advised that my account is overdue with R0.04 and will be locked.

Now yesterday on the 06th of January 2020 my account was locked and i was told that i owe R814.98.

This morning on the 07th around 08:32 i phoned your contact centre and the lady who was assisting me advised that my account was locked because there were two debits during the month of December 2019 and she is going to escalate the matter to your finance department. She put me on hold for 23 minutes while escalating the call then the call got cut off.

I phoned again around 10:30 and a lady by the name of Andiswa told me that she cant put me through to the lady that was assisting me earlier as she doesn't know which section she is in but she can see her name on the matter. She said she is calling someone to assist me and i was put on hold for another 20 minutes. All of a sudden the call got cut off.

Now i'm trying to phone them again and apparently i'm number 171 on the Queue and it will take about 10 minutes for my call to be answered.

What kind of service is this. I have been on the phone for over an hour i can not be assisted nor my questions answered.