1 reviews | Active since May 2013
So many i cant pick one
Good day<br> <br> I emailed multichoice on the 30th stating that i want them to please change my payment date as im only getting paid on the 1st, i received an email stating that it has been done but i have to pay a fee of Rplus minus 20 more because i changed the date and so on. needless to say this morning the 3rd my dstv is off, so i phoned them and explained everything that is costing me as the client more money ok then i got cross because she said i have to pay reconection then she said i must not tpeak to her in that manner and she is trying to help me and so on so i explained that she must never tell me what to do how many times must i contact them with the same thing???<br> <br> i told her to get me someone else she refused so i put the phone down and phoned again i asked them to report her and someone must contact me so that i can hear why it was not on the system <br> <br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert