so many errors in one month

I paid my dstv account on the 22nf of february but have already experienced a lot of inconvenience by errors where i cant view my tv. Today when i woke up it was E 134-4 . Called the call centre where the system said i shoulf type the error after it said you are caller number my call was cut off four times. Its frustrating cause whe dont use stones to call and ur voice system takes forever to route us thru if not cut our call. I am stuvk withan error here and self service isnt doing justice either