So I took out a 24 m...

So I took out a 24 months price lock the sales agent who sold me the package I asked him 3 times to be exact if there will be payment required to activate the contract he said absolutely not it will be deducted month end all of a sudden today it stopped working apparently because of non payment , I called DSTV 3 times where both 2 times consultants hung up on me the last one was one called zinhle who after I asked for a ref for the call put me on hold for 10 minutes and it was simple all I told her was I want to cancel this as it's not serving me