SO FURIOUSLY DISAPPOINTED

I'm so upset there are no words to describe.I wanted to downgrade the package of my dish to R200 option but to my disappointment they told me I must do that before my next due date for subscription.What ******** is that.I didn't even know.I had it changed before now they saying its a new thing but I never received that information.I saw the dish was stil on cuz now I assumed that they did downgrade the package since I paid R200 beginning of April now on 25 April I switch the tv and and to my dismay there are no channels open.I'm so dam furious.Multichoice just robs us of our money.Funny when I upgraded in December there were no problems,they did it but now its a problem to downgrade.I doubt all my family and friends wil continue their dstcv subscriptions,not after the bad customer service I got.I know theyl want to apologise and try everything to keep me a happy custonmer but I'm not happy.They can't keep me happy anf assure me that they up to standard with their customer service.I've just had bad customer experience with multichoice.I always thought they were proffession but they not.If you need you can contact me via email [Email Removed] STINKS.