EJ
Elouize J
1 reviews | Active since Aug 2013
23 Mar 2015, 20:28
so fed up with poor service!!!
My dstv account gets billed every month by debit order. The debit order went off this month already. Tonight I wanted to watch tv and my account is suspended and they say that my account is in arrears. This happened a few months ago and they said that they fixed the accounts issue and allocated my payment. I do not understand why this is an issue again!!! I want to watch the kricket tommorrow. I am very dissapionted and want this issue resolved once and forall!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Mar 2015, 11:11Hello Elouize,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
DStv (MultiChoice)'s reply24 Mar 2015, 11:11
Official
Hello Elouize,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert