So disappointed with Multichoice

I didn't have money to pay for my Dstv in May then my dish was disconnected. In June i wanted to reconnect and to my surprise the amount that they said i owe them was way more than i normally pay. Yes i understand there is a reconnection fee of R50 but the difference was more than that. I queried the amount and i was told by Thembelihle on the 4th of June that it is for a contract cancelation fee. January i was called by Makaziwe offering me a contract with Multichoice and I never took the contract with Multichoice. I have been paying month to month since 2010/11 when i activated dstv account. I told the lady Thembelihle on the 4th of June and she said she spoke to her Team leader and they are going to reverse the cancelation fee, i must wait for at least 24 hours before it clears. I checked the next day and again on Tuesday, there was no reversal. I called them on the 6th of June at 9:51am and i spoke with Zukiswa, she said she was going to listen to the voice recording and call me back at 1pm about the findings, she never called me back . I phoned again on the 7th of June and i spoke with Nosipho, she told me the same thing that she is gonna listen to the voice recording and then the amount will be reversed. I asked her how will i know about the recording findings, she said she's gonna put a note for Me to be called back after listening to the recording and i was never called back. Today is the 10th of June, i checked my balance there's still no change, the balance brought forward of R195.84 which is the cancelation fee, is still showing. I am very disappointed with Multichoice staff as i can't watch my favourite programmes because this cancelation fee is blocking me from paying and reconnecting the account and they are not doing anything about it.