So Disappointed and embarrassed

*********** and poor service

I recently had my account disconnected due to non-payment of an amount that i am not liable for. This was due to an advisor who decided to change package from compact to premium without my consent. I spoke to multiple consultants and they advised that they were going to escalate the matter. It's been 2 days now and no one has bothered to contact me. I feel so disgusted and disappointed. We seriously need an option to this utter disregard.