So disappointed

I can't even give a star. Since Oct 22 I'm struggling with dstv. 11 Nov 22 we did make headway. 28 Nov a debit order whent off that should not have. The lady did not stop the debit order. I was promised 3 mouth 4 free. I called again in December 22 asking if I need to worry she said no I don't she put up a reminder to load the credit. 28 Dec debit order whent off. I post a complete no one called me till today 5 Jan23. I'm calling now for the 3rd time. 1 I run out of airtime. 2 time the lady drop the line. Now currently holding I was still busy speaking about how frustrated I am. And I got placed on hold. Not knowing if I'm being helped or not. I need to know when is my funds being loaded and who is going to pay for the reconnection fee