LK
Leanne K
1 reviews | Active since Dec 2014
10 Mar 2015, 09:05
So difficult just to get DSTV
Why even get DStv or MultiChoice when I have been sitting for a week trying to get someone to help me actually get DSTV, they do a credit check and they say i'm declined, but there is nothing wrong with my credit, I have emailed my credit reports to the outboundcrm email address and another one and the person who called me now has no idea what to do or help me. The support or contact centre are not educated to help me and i have to send an sms and wait for hours before anyone will help me!! COMPLETELY UNACCEPTABLE and useless!!!!
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Mar 2015, 14:28Hello leannekimz,
As per our telephonic conversation we are now awaiting your ITC credit information that was done to allow us to escalate to the relevant department for investigation.
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
As per our telephonic conversation we are now awaiting your ITC credit information that was done to allow us to escalate to the relevant department for investigation.
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply11 Mar 2015, 14:28
Official
Hello leannekimz,
As per our telephonic conversation we are now awaiting your ITC credit information that was done to allow us to escalate to the relevant department for investigation.
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
As per our telephonic conversation we are now awaiting your ITC credit information that was done to allow us to escalate to the relevant department for investigation.
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,