NM
Ntokozo M
1 reviews | Active since Sept 2022
15 Sept 2022, 12:56
So called free upgrade
DSTV offered me a free 1 month upgrade to Premium package on DSTV rewards app. When I claimed the reward I received an email. It clearly stated that when the month is over I will be moved back to my Compact package automatically. That didn’t happen as promised instead they went on to deduct the full premium amount. I called their call centre 3 times, no one seems to be able to assist. Worst customer service EVER!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Sept 2022, 13:00Hi Ntokozo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards "
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards "
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Sept 2022, 13:00
Official
Hi Ntokozo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards "
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards "
DStv: Hello Peter Team
Best regards,
NM
Ntokozo M's updateReviewer Update
16 Sept 2022, 15:35It’s just vibes at DSTV, no one seems to care, you complain no response. Absolutely shocking!
NM
Ntokozo M's update16 Sept 2022, 15:35
Reviewer Update
It’s just vibes at DSTV, no one seems to care, you complain no response. Absolutely shocking!