So-Called DStv Customer Care NON-EXISTENT

I previously was a DStv subscriber for more than 36 years. Since then, I used Showmax Standalone for about 2-3 years. I have a Showmax Standalone account, and I have opted to take up the Free Trial offer as offered to me below: • Showmax subscribers to get trial access to DStv Stream Compact until end May • Stay active on Stream and continue at R99 per month for 12 months

I have been trying to update and change my "Communication Preferences" on my Showmax Standalone profile to ACTUALLY receive communication & correspondence from DStv because CURRETLY it reflects that I will receive "NONE" whatsoever from DStv.

I have now been trying for more than TWO weeks and have actually spoke to an agent {DS/Minentle Dyuzani} via the "Chat" option who was going to escalate the issue and provide me with a Reference number after sending the email, but TO DATE {after almost a week} have not received the reference number as promised.

So, I decided to contact DStv "Chat" once again TODAY to query the fact that I have not heard anything since 10 April 2026, when ANOTHER agent {DS/Siyavuya Bilibana} TOLD me that because it is a Showmax Standalone account... "kindly note on your showmax profile we are not able to make changes as the profile was created by you the only things that we can change are the details that are registered on your dstv account. There is no need for escalation".

So, the mere fact that because I am no longer a DStv subscriber and with ONLY a Showmax Standalone account, they are NOT PREPARED to assist and that is that.

This is totally UNACCEPTABLE and the fact that the Showmax Standalone account, is on the DStv Platform, they ARE responsible for this, but they DO NOT CARE!!!!

I have had it, there is NO way of contacting DStv Customer Support via email, because when I did try to send an actual email to the *** and *** I was advised the following in BOLD RED letters: IMPORTANT : THIS INBOX IS INACTIVE, EMAILS SENT HERE ARE NOT RECEIVED OR READ !

DStv further stated in the email: But getting help is now easier than ever! 💬 Chat with us directly via our new support channel: 📱 Simply sign in to your profile at https://www.dstv.com/en-za/ and click the 💬 “Let’s Chat” button at the bottom right of the screen. Our team is ready and available to assist with any questions or concerns you might have. It’s quick, convenient, and allows us to support you more efficiently.

Just a shame that the agents are not aware of this, they don't seem to share the same work ethic of assisting with MY issue or concern.