CB
Charissa B

1 reviews | Active since Feb 2015

23 Jul 2020, 10:41

So annoyed by pro rata charges

I Am so annoyed ,Dstv cost allot of money but at times it's a total *******,I told them I am on unpaid leave they must change my debit order ,they do that but dont tell me about pro rate fees I usually pay on the 21st I asked to be changed to 26 as I am on unpaid leave I must pay pro rata of 110 ,but when I had to upgrade I paid 130 for the rest of the month, so you telling me prorata for about 4 days is R110,I'm actually so tired of this dstv they are very expensive you can watch the same **** we opt for it as we dont have a damn option.I am on unpaid I can't afford to pay that 110 I need to wait for my husband to get paid

I'm so annoyed right now I asked them to add it on 26th and they cant,they cant accommodate me

Why is it that during such a epidemic companies ,business ,and even goverment has made provisions for people having difficulty due to covid 19 but an expensive service like DSTV doesn't want to help,really

110 for 4 days you plus I still offered to pay it on 26th cause I'm unpaid without a salary

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Jul 2020, 11:08
Official
Hi Charissa, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
CB
Charissa B's update23 Jul 2020, 14:21
Reviewer Update
Hi Dstv I am sorry I was unable to receive your call at the time I am pleased that you resolved my query so quickly ,I definitely will rate you good

Thanks