SN

I am extremely dissapointed and irritated with Multichoice, my services have been unfairly disconnected on the 16th November until today no one can resolve it. I've been dealing with different poor caliber of agents that are telling different stories since Saturday. I ran out of time, airtime and patients for this back n forth. Today I spoke to the one of the team leaders/ support lady by the name of Nokwanda telling me the system doesn't allow for them to reconnect ot gives an error.She told me that the amount that I paid last time was not allocated which is their fault and she escalated to the financial department. So someone did not do their job and affect my children that we cant watch TV at home. 25th of the month is my next payment date yet I'm not getting services that I be paid for. Everytime when I phone I need to start the story from the beginning as if nothing captured on my previous call. I've been getting different stories ,different reference number like 418i166 the one for this morning was ***8-i173 which I'm not sure it exists. I need this resolved today as a matter of urgency. I do not have another airtime to contact Multichoice customer care the 10th time for 1 query.