SMSES & SERVICES
<p>DSTV Multichoice, sends me a sms every month to threaten me to say: Your account is overdue & will be suspended. Pay R487.81 today & stay connected. Use your ********** 1, that is not even my reference number when paying. Your services stinks, please contact me urgently, so that I can tell you what you can do with your services..... ********** 544</p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
06 Jan 2017, 13:16Dear Belinda Fourie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply06 Jan 2017, 13:16
Official
Dear Belinda Fourie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Jan 2017, 13:16Dear Belinda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply06 Jan 2017, 13:16
Official
Dear Belinda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jan 2017, 13:23Good day Belinda
Thank you for taking the time to contact us.
We have checked your DStv account and confirm that there's no outstanding balance due for payment. There could be an error regarding the SMS notification you’re receiving.
Please respond back privately so that we can see the reference number sent to you. We’re unable to see reference number because its greyed out. This will allow us to trace and contact the real account holder as soon as possible.
We would like to hear from you.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply07 Jan 2017, 13:23
Official
Good day Belinda
Thank you for taking the time to contact us.
We have checked your DStv account and confirm that there's no outstanding balance due for payment. There could be an error regarding the SMS notification you’re receiving.
Please respond back privately so that we can see the reference number sent to you. We’re unable to see reference number because its greyed out. This will allow us to trace and contact the real account holder as soon as possible.
We would like to hear from you.
Best regards
Dinah
Best regards,
's updateReviewer Update
10 Jan 2017, 10:14Hi Dinah,
I do not see why I should respond privately, as this has been going on for months, I think DSTV must get their act together, by sending these type of messages to your customers, I feel offensive by receiving these kind of messages as I know that I have paid my account. Please sort out your admin I will not change my view regarding this offensive messages I receive. Please check your systems for the messages I receive, why must I still do your work for you. I am livered with DSTV, we are paying so much for your programmes, surely you will have the time to check which sms'es have been sent
's update10 Jan 2017, 10:14
Reviewer Update
Hi Dinah,
I do not see why I should respond privately, as this has been going on for months, I think DSTV must get their act together, by sending these type of messages to your customers, I feel offensive by receiving these kind of messages as I know that I have paid my account. Please sort out your admin I will not change my view regarding this offensive messages I receive. Please check your systems for the messages I receive, why must I still do your work for you. I am livered with DSTV, we are paying so much for your programmes, surely you will have the time to check which sms'es have been sent
DStv (MultiChoice)'s replyOfficial
10 Jan 2017, 11:08Good day Belinda
We tried to contact you today but could not reach you.
Please note that it’s not possible to assist you without the required information.
As advised, we cannot see the reference number from our side as its greyed out.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Jan 2017, 11:08
Official
Good day Belinda
We tried to contact you today but could not reach you.
Please note that it’s not possible to assist you without the required information.
As advised, we cannot see the reference number from our side as its greyed out.
Kind regards
Dinah
Best regards,
's updateReviewer Update
10 Jan 2017, 11:22Hi Dinah,
I have to delete my messages as my memory is full. Please check on your side. Surely you know who works on my file, and check with that person, why they send me these messages if my billing payment is the 7th of the month. Please check that, then you will easily find the person who is sending these messages. I think you will loose a lot of clients this way.......
's update10 Jan 2017, 11:22
Reviewer Update
Hi Dinah,
I have to delete my messages as my memory is full. Please check on your side. Surely you know who works on my file, and check with that person, why they send me these messages if my billing payment is the 7th of the month. Please check that, then you will easily find the person who is sending these messages. I think you will loose a lot of clients this way.......
DStv (MultiChoice)'s replyOfficial
13 Jan 2017, 10:52Good day Belinda
Thank you for your prompt response.
As advised, we can only assist once we get the reference number.
Please do contact us once more as soon as you receive the message again.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Jan 2017, 10:52
Official
Good day Belinda
Thank you for your prompt response.
As advised, we can only assist once we get the reference number.
Please do contact us once more as soon as you receive the message again.
Kind regards
Dinah
Best regards,