FN
Freddie N

1 reviews | Active since Sept 2015

17 Sept 2015, 23:24

Smoke and mirrors Explora deal

Long story short.<br> <br> Signed up for an explora, was assured that my current HD Pvr config is all I need to install the explora. To my dismay found out I need a R900 SATCR switch. I got overcharged on the initial pro rata debit order, my account was debited for the full R849 instead of about R400<br> <br> I am ****ed of that you wasted my time and phone calls. <br> <br> What gets me more is that at some point the switches where included with the decoders?<br> <br> As I see it, these are the options(in order of preference)<br> <br> - Multichoice delivers a SATCR switch at my office, I'm willing to collect + refund the overcharge. I'm not interested in the LNB as it will result in installing more cable from my dish.<br> - Multichoice come collect the explora from me cancel the subscription + refund the R849. I will not make use of your service anymore. I will stream content. <br> - The explora goes on gumtree for R849 and I stop the debit order, you won't see me again.<br> - I jump into a petrol fire-pool<br> - I buy a SATCR switch<br> <br> Please, it seems as if your consultant are just after the sale and withholds information, nothing can be trusted at face value.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Sept 2015, 12:01
Official
Hello friedels,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have escalated your enquiry to our DPP department for urgent assistance.

They will provide feedback by written or telephonic correspondence as soon as possible.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna