LM
Louis M
1 reviews | Active since Aug 2011
04 Mar 2016, 13:33
Smartcards already linked to other profile.
I'm not a DSTV client and thought that I would do the DSTV installation myself, I already have a dish and all I needed was a decoder, I bought the decoder and tried to activate the smart card online via: [URL Removed] To my surprise I got a message telling me the new Decoder which I just bought and hour ago was already linked to someone else. <br> <br> This, Multichoice constitute to ***** and *****ing.<br> <br> I will not leave this matter unresolved!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Mar 2016, 17:13Hello louis_marais,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to the records on our system, we see you called in on the 4th and you were assisted in the activation of services of your decoder successfully.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touch points) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to the records on our system, we see you called in on the 4th and you were assisted in the activation of services of your decoder successfully.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touch points) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian
DStv (MultiChoice)'s reply06 Mar 2016, 17:13
Official
Hello louis_marais,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to the records on our system, we see you called in on the 4th and you were assisted in the activation of services of your decoder successfully.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touch points) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to the records on our system, we see you called in on the 4th and you were assisted in the activation of services of your decoder successfully.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touch points) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian