1 reviews | Active since Jul 2011
Smartcard not linked to account
Since the 12th of August I was unable to watch DSTV. Error E16 /4 appear on screen. I have been phoning many times every day to solve the problem. First the technical call centre said they can't find the smart card on the account. They will escalate. Then they refer me to the activation call centre. They also said the same, they will also escalate. Every time they take my phone number to phone me back, but they never once phoned me back. This morning they said no channels are activated on the smart card. The lady promised to call me back by 13:00. Se never called me back. This is very frustrating, one call the call centre, they tell you the problem, promise to escalate and call you back, but nothing gets done.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service are active on the DStv Family Package.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service are active on the DStv Family Package.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert