Smartcard linked to another profile

<p>The agent that set up my DSTV used the right to link my smartcard to another profile on DSTV Self Service, now I cannot link my own package under my name, I cannot clear up errors! I have been phoning and get and automated response telling me press this and that and in the meantime use up all my minutes. DSTV, I am sincerely unhappy about this, as I feel that your agent now can log into MY card and set up watching free tv for himself at home on his computer! </p> <p>I want my smartcard linked to MY ID, E-mail and profile!!</p>