Smartcard linked to another account

I have been trying to get Multichoice to fix this problem for the last few months but without any success. When logging into my account and trying to use the self service tab on the website, my smartcard/account has been linked to another account, so this means I cannot use this service AT ALL!! I have been told by various call operators that it would be easier to use this service...if only if I could. But, it seems as though everything falls on deaf ears except when Mutlichoice wants payment, then all of a sudden they know how to do their work. <br> <br> I have a slight suspicion that my account *** has been linked to account *** because we have the same surnames (family). Can this please be fixed so that I can use the self service like a normal functioning DSTV user?