Smartcard already linked to another account

Item: DStv (MultiChoice)
Rating: 2
Author: Kyra F

I enquired about connecting my DSTV package to the DSTV connect app. Even though only registering once I could not complete the action because the smartcard had been linked to another account. I am not sure whose account it is linked to. I went into the branch only to be told to try again.<br> <br> I am not the first person to experience this problem with DStv connect.<br> <br> Regards

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Jan 2016, 08:30

Hello Jadels01,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Jan 2016, 08:30

Official