TB
Theuns-Paul Burger
1 reviews | Active since Jul 2011
26 Nov 2015, 17:16
SmartCard/Account link to DStv Connect
I've been trying to link my smart card to my on-line account/login for more that two years. The call centre asks you to email support and support doesn't respond to your requests. <br> <br> I've also not received a statement since I can remember and debit orders just don't go off even when you organise one.<br> <br> I wish I didn't have to complain through a third party to get assistance.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Nov 2015, 09:21Hello TPBurger,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply30 Nov 2015, 09:21
Official
Hello TPBurger,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team