Sly *********** and Arrogant Buch at DSTv / Multichoice

On 11 April 2024 I made an erroneous payment to DSTv / Multichoice. Immediately after making the payment I realized it and called the call center. After a very long wait (18minutes) I got through to a agent who in turn transferred me, so I waited again. I was informed that I must send the proof of payment, a bank confirmation and a copy of my ID to them at ***, *** and *** Ever since no communication from them unless I follow up. Since then I have send 23 mails on which I get a generic reply : Good Day Thank you for contacting MultiChoice. We have reviewed your email, and would like to inform you we have escalated the matter to our central finance team to for further assistance with the query

Even today after stating in a mail that they are a bunch of *********** idiots and arrogant to send me the same message in reply, guess what.....? Thank you for contacting MultiChoice. We have reviewed your email, and would like to inform you we have escalated the matter to our central finance team to for further assistance with the query

Once you do not pay or pay to little or the debit order does not go through you get cut within days

But when you ask them for your money back you need to ask and wait for 2 months without any luck. Wonder how much interest they have earned on my money, and will I get it back? The big issue is that there is no where to lay a complaint, only the call center.

Watch out for these sly, ***********, arrogant bunch. One would expect this treatment and lack of feedback from a government institution.