IL
Ilske L
1 reviews | Active since Jan 2016
14 Apr 2016, 10:23
Slow to respond
I phoned DSTV on Saturday the 9th of April 2016 to upgrade my account to the new Explora and have a dish installed. The lady at the call center was extremely helpfull and said that the DP department should get back to me by Monday. It's Thursday already and I have had no response from this DP department. I have been phoning in every single day since Monday to follow up on my query and all the call center can do is escalate the query to the DP department. I would like to move into my new place that I've been paying rent for from the 1st of April but can't do so without installation. Please can someone contact me regarding this!
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DStv (MultiChoice)'s replyOfficial
15 Apr 2016, 10:54Hello ilske21,
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,
DStv (MultiChoice)'s reply15 Apr 2016, 10:54
Official
Hello ilske21,
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,