slow service

Since sunday I have been sending documents for a change of ownership, as my decoder was hit by lightling so I have my deceased Dads decoder and want to change it to mine so that I can watch tv again. Yesterday a agent was asking me a lot of questions which I completed on the forms which I sent 5times, so I think its going to be activated only to tell me the team is processing it!!! Why then ask me a million things if you not going to do it!!! This is really pathetic service.