Slow response and no activation of viewing

I have completed a change of ownership from my mother to me. We both completed our forms and sent back with certified copies of our ID. In the interim they were quick to deactivate the dstv. They then sent me a subscriber agreement to complete which I did. I will say that I put incorrect serial no on form but correct smart card no. They then 1-2 days later sent me a debit order authorisation to complete of which I did but I could not send my bank statement straight away as I was off sick and could not answer their calls due to laryngitis. They then called me requesting a copy of my ID. This has taken place since approx 11/12th November. I was given an account number after the change of ownership. Now it is 18th November and still no activation. They have all the docs they have the smart card number they have the serial number. What more do they want. I have never in my life dealt with a call centre like this.